2025 All Staff Conference

Keynote Title

Feedback Fluency: Mastering the Language of Growth

Session Description 

We all have our unique tolerance and talent for feedback, but hands down, giving and receiving feedback is perhaps the hardest skill to develop, be it in the workplace or personal life. It’s uncomfortable, it’s vulnerable. But done with care, it’s an unparalleled propeller to growth and advancement. In our current day, when the promise (or threat?!) of technology and AI further removes humans from day-to-day tasks, the imperative of being a super communicator is the differentiator for organizations who grow both bigger and more resilient. The ability to effectively take on feedback as a provider or recipient is at the heart of any developmental plan.

Keynote Objectives

1. To learn the data behind the effectiveness of mastering giving and receiving feedback...and acting on it.
2. To provide a simple, elegant and easy framework for giving feedback.
3. To illuminate the common mistakes we all make when giving feedback and to provide clear and easy ways to ignite your practice of feedback through asking for it.

Professional Biography

Keri Mesropov is the Founder of Spring, a talent development agency launching young careerists and cultivating multi-generational workforces. Data, research and results driven in its practice, Spring exists to help organizations optimize the generational diversity of their teams toward not-yet imagined future success. Delivering culture assessments and consulting, one-on-one advisories and skill-building workshops, Spring’s work today spans the business landscape of corporations, hospitality, entertainment and social non-profits. Her expertise has been featured in such publications as Newsweek and SHRM’s podcast, Honest HR. 

Prior to launching Spring, Keri was the Chief Talent Officer for TRG Arts, one of the world’s most influential consulting firms dedicated to the arts, where she created unique organizational culture initiatives that optimized productivity and creativity while motivating and retaining top talent. Before becoming TRG’s first-ever Chief Talent Officer, Keri served as Vice President of Client Service and as a senior consultant for TRG, leading teams for consulting, database management and business intelligence services. As consultant and VP, she advised theater, ballet, orchestral and Broadway producing organizations on how to build resiliency through data-driven strategies in consumer relationships, financial stability, organizational frameworks and people-centric teams. She led a VIP portfolio that included New York City Ballet, the Chicago Symphony, Toronto International Film Festival, Boston Ballet and the Denver Center for the Performing Arts. 

Known for her expertise in developing Gen Z professionals, Keri was a Professional in Residence at her alma mater, the University of Nebraska-Lincoln, in the College of Journalism and Mass Communications’ new Experience Lab, where she worked with students to build their leadership skills. She currently serves as an Advisory Council member for the Nebraska Women’s Leadership Network as well as on the board of The Dance Archive at the University of Denver. In 2022 she received the prestigious Woman of Courage, Character and Commitment award from UNL’s Women’s Center. Keri’s thirty years of experience in administration has included executive leadership roles at Colorado Ballet, The Washington Ballet, Washington Performing Arts and the Trey McIntyre Project.